Gain peace of mind with Managed IT services
Stop IT headaches and focus on what truly matters with our comprehensive managed IT services.
We keep your business running smoothly with proactive monitoring and maintenance, preventing issues before they disrupt your workflow and maximizing uptime and productivity. Our expert team safeguards your data and ensures regulatory compliance, providing enhanced security and peace of mind with support that covers all your IT infrastructure needs and beyond.
What We Manage
Network Management & Monitoring
Proactive monitoring maintenance for optimal network performance and security
Help Desk & Support
24/7 access to our team of IT Experts for all technical needs , including M365 and beyond
Security and Patch Management
Automated security updates and ongoing threat detection to keep your application and data safe
Data Backup Disaster Recovery
Secure your critical data with immutable ranswomware protected backups and a robust disaster plan
On-Site Remote Support
Flexible support options to address your IT needs efficiently, both on-site and remotely.
Strategic IT Consulting
Expert guidance on optimising your IT infrastructure and aligning it with your business goals.
Ziyan is a service provider that adheres to ITIL best practices and has been ranked with three stars by SDI. We offer 24/7 support and have a global coverage. Our accreditations and standards are comprehensive and include:
- Compliance with UK and EU data protection laws
- Adherence to the PRINCE2 project management standard
- Accredited supplier on the G-Cloud framework for public-sector projects
- Stage 2 certified by the Helios Financial Supplier Qualification System
- Cyber Essentials certification
How our managed IT support frees up your business
Outsourcing IT and switching providers
Organizations looking to outsource some or all of their IT services can rely on Ziyans comprehensive support. They offer assistance throughout the outsourcing process and can even help manage the transition from existing IT providers.
Supporting your end users
Ziyan offers a wide range of IT support services to meet various needs. These services include onsite support for global offices, cost-effective assistance for everyday issues, and a dedicated 24/7 IT service desk. Additionally, they provide a world-class ITIL service portal through their ServiceNow IT Service Management platform to ensure continuous user support.
Giving you mature, proactive processes
Ziyan ITIL-aligned Process Management Team guarantees clients receive incident, change, and problem management services that adhere to industry standards. They apply these same standards to third-party services through their Service Integration and Management (SIAM) offering. Additionally, they offer dedicated client relationship support through their service and contract management, ensuring clients obtain the greatest value from their partnership with Shazalee.
Managing infrastructural complexity
Managing data platforms can be a complex task involving on-premises and public clouds, third-party vendors, multiple stakeholders, and various tools for management. Ziyan data platform management services can alleviate the burden on clients’ teams. Furthermore, they offer advanced network monitoring through their Network Operations Centre solution, which is powered by ScienceLogic.
Why work with us
Why Choose Ziyan?
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Agile & Responsive
We adapt to your needs, prioritising flexibility & quick solutions.
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Thorough Approach
We meticulously plan & execute, minimising risk & downtime.
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Managed Service Expertise
We maintain, optimise and manage your IT with proactive 24/7support.
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Comprehensive Knowledge Transfer
We empower your team with clear documentation and training.
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First Class Support
We provide tailored support with round the clock assitance and leverage vendor backed assistance.
