That's great to hear! It's important to have a flexible approach to managed services to ensure that the support provided is always aligned with the changing needs of the business. I'm sure Ziyan client-focused and innovation-driven approach will help your organisation achieve its goals.
That’s great to hear! At Ziyan, we understand that outsourcing IT services can be a big decision for any organisation. That’s why we have a team of experts who can guide you through the entire process, from the initial consultation to the final transition.
It sounds like Ziyan offers a range of IT support services to meet different needs, from onsite support for global offices to cost-effective support for day-to-day issues. They also have a 24/7 IT service desk available. In addition, they have a ServiceNow IT Service Management platform which provides a world-class ITIL service portal to ensure users are always supported.
Ziyan is a service provider that adheres to ITIL best practices and has been ranked with three stars by SDI. We offer 24/7 support and have a global coverage. Our accreditations and standards are comprehensive and include:
Many organisations often find themselves reassessing their IT support capabilities due to various reasons, such as expansion, security needs, or digital transformation plans. In such situations, partnering with a company like Ziyan can prove beneficial as they offer expert support services and work closely with their clients to understand their vision, goals, and culture. Ziyan focuses on continuously evolving their services to meet the changing needs of their clients.
Ziyan recognizes that managed services are not only intended to address present challenges but are critical to a company’s journey towards digital transformation. By following four key stages: Transform and Transition, Evolve, Secure, and Support, they help clients continually enhance their IT capabilities to meet their evolving needs. This approach ensures that their services support the clients’ progress towards digital transformation.
Ziyan M365 PACE (Proactive Adoption and Change Expertise) service provides personalized, expert guidance for Microsoft 365 to enable organisations to move towards digital maturity. With a dedicated M365 specialist working closely with clients, they receive structured advice to navigate the complexity and speed of M365. The guidance is tailored to focus on delivering the most significant value and assurance to the business.
Organizations looking to outsource some or all of their IT services can rely on Ziyans comprehensive support. They offer assistance throughout the outsourcing process and can even help manage the transition from existing IT providers.
Ziyan offers a wide range of IT support services to meet various needs. These services include onsite support for global offices, cost-effective assistance for everyday issues, and a dedicated 24/7 IT service desk. Additionally, they provide a world-class ITIL service portal through their ServiceNow IT Service Management platform to ensure continuous user support.
Ziyan ITIL-aligned Process Management Team guarantees clients receive incident, change, and problem management services that adhere to industry standards. They apply these same standards to third-party services through their Service Integration and Management (SIAM) offering. Additionally, they offer dedicated client relationship support through their service and contract management, ensuring clients obtain the greatest value from their partnership with Shazalee.
Managing data platforms can be a complex task involving on-premises and public clouds, third-party vendors, multiple stakeholders, and various tools for management. Ziyan data platform management services can alleviate the burden on clients’ teams. Furthermore, they offer advanced network monitoring through their Network Operations Centre solution, which is powered by ScienceLogic.
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