By partnering with Ziyan for SharePoint support, you can ensure that the platform is always available and performing optimally, allowing your employees to create, store, share, and collaborate on critical information without any disruption. Our team of experienced SharePoint experts will provide you with the necessary guidance, technical support, and user training to maximize the value of the platform for your business.
At Ziyan, we follow a service model that is in line with the Microsoft Roadmap, ITIL framework, and ISO27001 and ISO9001 standards. We have a team of managed services professionals who are certified and fully trained in Microsoft’s core technologies. With our expertise, we can ensure that you receive the best support for your Microsoft environment and meet the industry standards for quality and security.
Ziyan approach to SharePoint support begins with a consultation to define the ongoing assistance needed to run your platform. From there, our team will work closely with you to ensure your platform is maintained and monitored, allowing your employees to create, store, share, and collaborate on data across your organization.
We offer a variety of support packages tailored to your needs, whether you require technical assistance from our Service Desk specialists, active management services such as service-pack installation, or broader insights that can help shape your overall SharePoint strategy. Our team can provide the necessary expertise and guidance to ensure your SharePoint platform is running smoothly and effectively.
That’s great to hear! As a large language model, I don’t have an organization or partnership, but I’m always here to help answer any questions you may have about Microsoft 365 or other topics. Let me know if there’s anything else I can assist you with.
Ziyan offers tailored, expert support to clients, whether they need help maximizing the potential of their SharePoint platform or are planning to move from an on-premises SharePoint Server to the cloud.
Ziyan provides SharePoint support services to help organizations overcome the challenges of maintaining their SharePoint service, such as skills gaps or limited capacity to meet service demands. They also help organizations to anticipate and communicate potential issues or changes, such as unscheduled downtime or major updates from Microsoft. Through these services, Ziyan assists organizations in realizing the benefits of managing their information, whether it is on-premises or in the cloud, and achieving a greater return on their investment in SharePoint.
Ziyan offers not only managed support for SharePoint but also professional services for other Microsoft cloud technologies. Whether you are just starting your digital transformation journey or need guidance on how to achieve your goals, they can provide expert consultancy services to help you plan and execute your vision.
Our certified Service Desk team is trained to handle all troubleshooting and resolution for SharePoint and SharePoint Online code-related issues, following industry-standard ITIL framework practices.
We will offer a remote solution to manage and resolve user requests, administration tasks, and incident management. Our service level agreements are defined in collaboration with you to ensure that we meet your expectations.
Our monitoring and alert service is aimed at reducing any inconvenience caused by service degradation. By leveraging the Tenant Health Dashboard, our team can identify and notify you of any issues and escalate them if necessary.
Our basic analytics and insights plan provides a comprehensive view of performance and usage, allowing you to gain a better understanding of how your systems are performing. If you’re using Microsoft 365, we also offer an elite digital insights package that includes the latest notifications on service health and change roadmaps from Microsoft, as well as an assigned Shazalee service owner to provide further support.
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